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Rebecca Grimm-Altuni
Friedensplatz 15
46045 Oberhausen

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Responsible for content: Rebecca Grimm-Altuni

Informationen on Online Dispute Resolution

In the first quarter of 2016, the EU Commission will provide an Internet platform for the online settlement of disputes (so-called "OS platform"). The OS platform is intended as a point of contact for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. The OS platform will be accessible via the following link:

Alternatate Dispute Resolution gem. § 36, 37 VSBG

According to § 36, 37 VSBG we are not obliged to participate in an alternative dispute resolution. Further information, also on recognized consumer arbitration boards, can be found under the following link:


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